Will my dog understand how to use it?
Most dogs that love fetch get the idea quickly, but every dog learns at its own pace. Some need a few short sessions to learn to drop the ball back into the launcher. Start at the shortest distance and reward your dog each time it brings the ball back.
What size of dog is it for?
Check the ball size listed on the product page and always supervise play. Never leave balls with a dog that could swallow them.
Can I use it indoors?
Yes. Choose the shortest distance setting indoors and keep fragile objects out of the way. The longer settings are best used outside.
How is it charged?
The launcher has a built-in rechargeable battery and comes with a charging cable. Battery life depends on how often it's used.
How much does shipping cost?
Shipping is $7.99, and free on orders of $100 or more within the United States. Delivery usually takes 3 to 10 business days after shipping.
Can I return my order?
Yes, you have 30 days after delivery. Return shipping is paid by the customer, except for damaged or defective items. Details are on our Returns page.
Is payment secure?
Yes. Payments are processed by secure, certified payment providers. We never see or store your card details.
How can I reach you?
Email support@zoomidog.com or message us on WhatsApp at +44 7456 060477. We usually reply within 24 hours on business days.