Refund policy

Returns & refunds

You have 30 days from the day you receive your order to request a return.

How to return an item

Email support@zoomidog.com with your order number and the item you want to return.
We reply with the return address and instructions. Items sent back without first contacting us cannot be accepted.
Send the item back unused, in its original packaging, with all accessories.

Return shipping

Return shipping is paid by the customer, unless the item arrived damaged, defective or wrong. In that case, email us photos within 7 days of delivery and we will cover the cost (replacement or full refund, your choice).

Refunds

Once we receive and check your return, we refund you to your original payment method. Your bank may take 5 to 10 business days to show the refund. Original shipping costs are not refunded, unless the item was damaged, defective or wrong.

Offers and bundles

If you return part of an order that used a free-item or bundle offer (such as Buy 1, Get 2 Free or a Pack), the refund is based on the price you actually paid for the item returned.