30-day returns
You have 30 days from the day you receive your order to request a return.
Conditions
- The item must be in its original condition, with all its parts and accessories.
- Please return it in its original packaging if possible.
How to return an item
- Email support@zoomidog.com with your order number before sending anything back.
- We'll send you the return address and instructions.
- Once we receive and check the item, we'll process your refund.
Return shipping
Return shipping costs are paid by the customer, unless the item arrived damaged, defective or was not what you ordered.
Refunds
Refunds are issued to your original payment method within 10 business days of receiving your return. Original shipping fees are not refunded.
Damaged or defective items
If your order arrives damaged or stops working because of a defect, contact us within 30 days with a photo or short video. We'll replace it or refund you at no cost.